A leading company in the area of project management employs a "triage" system to maximize the effectiveness of its key engineers. Moderately-skilled workers assess the work to quickly identify work that less-skilled workers or novices can perform and free up experts to handle the more challenging, complex work (see fgure).
Author(s): James Pearce, John Wolff, Vance Scott, Badrinath Veeraghanta
Source(s): Excellence in Capital Projects (A.T. Kearney)
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