While it may seem there's little an organisation can do to encourage customers to write positive feedback on their own accord, a new book suggests positive feedback is an achievable goal for every business. The new book Word of Mouth...
via Alltop RSS http://www.managementblog.com.au/management_blog/2012/06/tips-on-building-positive-word-of-mouth-.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2FiMoM+%28Management+Blog%29 Matt Sileno
http://www.lead411.com/Matt_Sileno_3146962.html The Intuitive Group Inc
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