Matt Sileno NPS Step 5: Customer Engagement Required – Net Promoter Score

Learn how to lead by design to make a positive difference for customers using a Net Promoter Score program. The Net Promoter Score tells you how likely is it that someone will recommend your company to their family, friends and colleges. You may also be interested in:NPS Step 1: The Basics on the Net Promoter Score [...] You may also be interested in:

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