Obviously, a customer service department is needed, but the traditional customer service mentality needs to be replaced by a tribal mentality.
Employees from all levels of the business should actively be making connections with customers. Not just when a customer is having trouble, but through every phase of business. Here's a great idea: Each day, allow one randomly selected customer service phone call or email to make its way to the CEO. Let the CEO connect with the customer. Imagine that, a CEO listening to a customer’s problems and helping to solve it!
Author(s): Ed Welch
Source(s): Learning to View Your Customers as a Powerful Tribe (ChangeThis)
via Alltop RSS http://www.mgmtideas.com/content/22/?utm_source=feedburner&%3Butm_medium=rss&%3Butm_campaign=2012-06-15&utm_medium=feed&utm_campaign=Feed%3A+ManagementIdeas+%28mgmtideas.com+-+Latest+Content%29 Matt Sileno
http://www.lead411.com/Matt_Sileno_3146962.html The Intuitive Group Inc
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