The rigid, measured, top down structure of big company customer service makes it almost impossible for the rep to care about you when you call. One new trend is that if you have a complicated problem or a bit of...
via Alltop RSS http://sethgodin.typepad.com/seths_blog/2012/06/forbidden-to-care.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29 Matt Sileno
http://www.lead411.com/Matt_Sileno_3146962.html The Intuitive Group Inc
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