June’s issue of The Leader Letter was published last week with a series of my May blogs on customer service (the opening story on Where’s Your Culture on the Customer-Cattle Continuum?, “Want to Improve Customer Service? Treat Your Employees Better“, “American Express Boosts Customer Service with Transformed Leadership and Culture“, and “Delightful Dell Service Shows [...]
via Alltop RSS http://www.jimclemmer.com/blog/2012/06/12/delivering-purposeful-customer-service-in-a-toxic-environment/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+PracticalLeadership+%28Practical+Leadership%29 Matt Sileno
http://www.lead411.com/Matt_Sileno_3146962.html The Intuitive Group Inc
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