Sometimes workplace rules don't have anything to do with customer engagement, a better workplace, limiting risk or liability, or avoiding catastrophes—they exist to make life easier for a small part of the organization without any regard for other more important factors. These rules ensure compliance with the policies of a particular department. And those in that department often fiercely guard and protect their rules.
Why aren't the rules ever audited—not the rules that are mandated by law, but the rules that are mandated internally by a particular silo, the ones that institutionalize parochial barriers? Conducting an audit of these rules is a critical part of addressing the symptoms of parochialism.
Once the organization has identified the rules that may be acting as barriers, the audit can begin. It's best for an outside party to conduct the rules audit to avoid the traps of parochialism, as well as to maintain confidentiality and openness of responses.
A rules audit follows six sequential steps:
Why aren't the rules ever audited—not the rules that are mandated by law, but the rules that are mandated internally by a particular silo, the ones that institutionalize parochial barriers? Conducting an audit of these rules is a critical part of addressing the symptoms of parochialism.
Once the organization has identified the rules that may be acting as barriers, the audit can begin. It's best for an outside party to conduct the rules audit to avoid the traps of parochialism, as well as to maintain confidentiality and openness of responses.
A rules audit follows six sequential steps:
- Identify the need that the rule is supposed to fulfill, and evaluate the validity of that need.
- Assess ownership of the rule.
- Determine how effective the rule is in meeting its intended need.
- Find unintended consequences of the rule.
- Establish the type of rule it is and the type it should be.
- Adjust and communicate.
Author(s): Tom Rieger
Source(s): Guarding the Guards: Crushing the Bureaucratic Rules that Limit Success (ChangeThis)
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